Get VoIP - on your terms, at your pace

Key systems, PBXs, Centrex—you have legacy technology and naturally you want to maximize the return on your investment. Our products are designed to be mixed and matched for a total solution that complements your existing technology. You can migrate to VoIP at your own pace with the peace of mind that comes from integrated, state-of-the art security and professional expertise.

Custom-built VoIP Security

Risk assessments and response policies designed to meet your organization's specific VoIP security requirements

High Quality of Service (QOS)

Quality of Service supported by Verizon Business' world class network and IP expertise and backed by stringent Service Level Agreements.

Next Generation Applications and Web-based Administration

Over 50 advanced IP features, plus intuitive, efficient management tools

Flexibility

Works with your current infrastructure across multiple locations

Cost-efficient Convergence

Put all your voice and data on one network

Business VoIP Solutions Below:

IP Flexible T1

IP Flexible T1 is designed for small-size business customers that simply need converged voice and data access and basic Class 5 calling features. This service works with existing analog Key systems, thereby eliminating the need to heavily invest in extra equipment. With IP Flexible T1, there is no need for equipment changeover or disruption to services. Customers will not need to retrain employees on any of the calling features or functions, and implementation is transparent to the end-user.

IP Flex Fact Sheet

IP Integrated Access

IP Integrated Access is designed for small- to medium-size business customers that simply need converged voice and data access. This service works with existing Key or PBX systems, thereby eliminating the need to heavily invest in extra equipment. With IP Integrated Access, there is no need for equipment changeover or disruption to services. Customers will not need to retrain employees on any of the calling features or functions, and implementation is transparent to the end-user.

IP Integrated Access Fact Sheet
ICP Calling Features

IP Trunking (SIP)

With IP Trunking, customers can leverage Verizon Business's IP backbone to access the Public Switched Telephone Network and voice services, allowing more efficient use of their wide area network resources.

Designed for customer locations equipped with an IP PBX, IP Trunking service is delivered via a standards-based SIP trunk directly to the customer's IP PBX. This streamlined approach eliminates the need for expensive TDM enterprise gateways or TDM cards, and the associated maintenance costs. IP Trunking offers single and multi-site configurations and is certified for use with some Alcatel, Avaya, Cisco, Nortel, Mitel, and Siemens CPE platforms. (Others available, please inquire)

IP Trunking (SIP) Fact Sheet

Hosted IP Centrex (Hosted PBX)

Hosted IP Centrex is designed for customers that want all the features of a PBX or Key system without the associated capital, lease, or maintenance costs. All the PBX functionality resides in the Verizon Business network. It is ideal for customers moving to or establishing a new location, or for customers looking to replace an outdated PBX or Key system. Hosted IP Centrex is a complete turnkey solution including design, installation, and ongoing maintenance for a low monthly fee. Verizon Business' network-based IP technology provides a full suite of subscriber and administrative features.

HIPC Fact Sheet
HIPC Features
Integrated Communications Package
Virtual Tour - HIPC

Polycom IP Phones
Polycom 330
Polycom 550
Polycom 650
Polycom 4000

Hosted IP Web Center (Call / Contact Center Applications)

Web Center allows business customers to choose the method of contact most convenient to them. Customers can "call in" to a business contact center via phone, e-mail, or the company’s website. They can leave a voice e-mail, wait in queue for the next available customer service agent, or they can request a call back from an agent. Customers can be flagged according to a preset priority level and treated accordingly. Through Web Center’s tools, customer service agents are better equipped to serve customers. Agents have at their fingertips scripts and FAQs, as well as customized customer information. Agents can guide customers through the company’s website using Web Collaboration tools or send the customer URLs and pertinent information in real-time. Web Center routes callers to the best skilled agent available at the time of the customers call. Supervisors can manage agents more effectively with online reporting and real-time agent coaching.

Web Center Fact Sheet
Customer Power Point Presentation
Technical Power Point

Web Center Virtual Tour: (Click Here)