Small and medium-sized enterprises (SMEs) continue turning to managed service providers (MSPs) as they look to partners to take the strain to sustain their businesses with IT. A recent survey finds that 88% of SMBs currently use or consider an MSP. Almost one-third, 27%, report they rely on one MSP to completely manage their IT environment.
Businesses are increasing their spending on managed services despite the current economic challenges because they value support from reputable MSPs like iTelecom.
Top benefits of working with an MSP:
- MSPs know the current latest IT best-practices
- Cost savings
- Better user experience
- Improved security
- Less full-time IT employees to handle the workload
When do you need an MSP or a new MSP?
You Have Too Many Problems
You can’t focus on your business when you have continual IT issues. We know what you want from IT technology. You want it to work.
You want to come every day and do what you do. You don’t want to worry about calling for support as customers and employees wait for services.
Do you feel you have more than your fair share of problems?
Look at the number of issues you have per person or device. If you’re within a reasonable range, you know that your organization’s IT may be healthy. But, if you’re outside of that range, then you have underlying problems.
Problems mean no proactive support
If you feel like you have too many problems, your MSP may not be proactively working for you. You can include proactive support in your MSP contract. What does proactive IT support look like?
- periodic maintenance
- improving processes in the background
- monitoring activity
- looking for ways to improve your infrastructure
With proactive services, you can avoid getting IT attention after an issue is already impacting your business. It may be time to move to a new MSP if you find they are constantly putting out fires or repeatedly using temporary fixes without providing a permanent solution.
Operations are not smooth without strategy
We recommend at least quarterly strategy meetings with our MSP clients. Even if it’s a brief touch base call, we will learn about changes to your business so we can best support you. We discuss topics such as:
- Where is your company going?
- What are your future growth plans?
- What challenges are you facing?
- Do you still have the necessary infrastructure to ensure your success?
- How can we advance your goals via IT tech?
New Year, New MSP?
As 2022 comes to an end, think about if you only hear from your MSP once a year. If so, you don’t have the best relationship with them. They’re not a proactive organization. For you, this means more risk in your infrastructure and your business overall. We always try to improve your IT to best match your business needs.