Blog
Posted May 22, 2022 in Communications
We expect big businesses to have 5G, which has faster speeds, better reliability, and the capacity to connect thousands of more devices ...more
Posted May 17, 2022 in Technology
You probably have artificial intelligence (AI) on your radar as a business owner. A few years ago, AI was only accessible to large corporations ...more
Posted April 22, 2022 in Communications
In my last article, I talked about the consolidation of UCaaS and CCaaS and how iTelecom can help you capitalize on both UCaaS and CCaaS ...more
Posted April 12, 2022 in Technology
The term ‘metaverse’ became a buzzword recently because Facebook changed its name to Meta. The change was an effort to improve ...more
Posted March 23, 2022 in Communications
What else does a contact center agent need, if not a powerful, sophisticated and comfy headset? Contact Centers are busy, especially ...more
Posted March 12, 2022 in Communications
Your customers expect you to resolve their concerns very quickly. They expect the Average Speed of Answer (ASA) to be 45–60 seconds. ...more
Posted February 23, 2022 in Communications
Cloud computing is woven into our personal and professional lives. We are accustomed to using cloud-based apps on our own for entertainment ...more
Posted February 6, 2022 in Communications
Are you still facing issues with your current network infrastructure? Are you frustrated with the quality of your voice and video calls? ...more