Blog

Posted May 22, 2022 in Communications

We expect big businesses to have 5G, which has faster speeds, better reliability, and the capacity to connect thousands of more devices ...more


Posted May 17, 2022 in Technology

You probably have artificial intelligence (AI) on your radar as a business owner. A few years ago, AI was only accessible to large corporations ...more


Posted May 4, 2022 in Security

Russia’s invasion of Ukraine has intensified worries about malicious cyber activity. Every organization—large and small—must always ...more


Posted April 22, 2022 in Communications

In my last article, I talked about the consolidation of UCaaS and CCaaS and how iTelecom can help you capitalize on both UCaaS and CCaaS ...more


Posted April 12, 2022 in Technology

The term ‘metaverse’ became a buzzword recently because Facebook changed its name to Meta. The change was an effort to improve ...more


Posted March 23, 2022 in Communications

What else does a contact center agent need, if not a powerful, sophisticated and comfy headset? Contact Centers are busy, especially ...more


Posted March 12, 2022 in Communications

Your customers expect you to resolve their concerns very quickly. They expect the Average Speed of Answer (ASA) to be 45–60 seconds. ...more


Posted February 23, 2022 in Communications

Cloud computing is woven into our personal and professional lives. We are accustomed to using cloud-based apps on our own for entertainment ...more


Posted February 11, 2022 in General

Technology is ubiquitously woven into the fabric of your business management and operations. But how reliable is the technology that ...more


Posted February 6, 2022 in Communications

Are you still facing issues with your current network infrastructure? Are you frustrated with the quality of your voice and video calls? ...more