Tag: CCaaS

Posted May 22, 2022 in Communications

We expect big businesses to have 5G, which has faster speeds, better reliability, and the capacity to connect thousands of more devices ...more


Posted May 17, 2022 in Technology

You probably have artificial intelligence (AI) on your radar as a business owner. A few years ago, AI was only accessible to large corporations ...more


Posted April 22, 2022 in Communications

In my last article, I talked about the consolidation of UCaaS and CCaaS and how iTelecom can help you capitalize on both UCaaS and CCaaS ...more


Posted March 12, 2022 in Communications

Your customers expect you to resolve their concerns very quickly. They expect the Average Speed of Answer (ASA) to be 45–60 seconds. ...more