Connectivity is Crucial

Posted January 14, 2022 in Communications

Adam Cole

“Someone is sitting in the shade today because someone planted a tree a long time ago.”


Noticing metaphors and patterns can help us focus in our lives and businesses. IT solutions and working with our clients remind me of the powerful principles embodied in the form and structure of a tree.

For a tree, the root system anchors the tree from storms and eventually enables the growth of branches and the fortification of a strong trunk.

For business, the proliferation of technological solutions can enable your business to blossom, but so many choices can also be overwhelming. At the root of your technical needs is your basic connectivity. High-speed, reliable connectivity ensures your company can function and grow.

Let’s look at three ways connectivity can act as the roots to strengthen your business:

1. Business Collaboration

Unified communications (UC) tools unlock the flow of communication between employees. Members of your teams can send instant messages, emails and voicemails simultaneously during interactions. They can interact and schedule meetings using video, whiteboards, and other collaborative tools. For example, UC can convert voicemails into emails and smoothly transfer calls between hardlines and mobile devices.

You can realize the transformative benefits of collaboration tools with robust and secure connectivity. It is essential to work with an expert solutions provider to ensure these tools will work with low-latency, low jitter, high-quality and high bandwidth connection.

2. Customer Service

Customer experience is the key to success. At iTelecom, delivering outstanding customer service is ingrained in our culture. In turn, we empower our clients to succeed in today’s customer-centric marketplace. Did you know?

  • 55% of people are willing to recommend a company due to outstanding service, more so than product or price
  • 85% would pay up to 25% more to ensure a superior customer service experience

Your customers may go to your competitors for products and services if they cannot reach you when and how they prefer. The resiliency of your connectivity may be the key to retaining and growing your customer base.

3. Connecting to the Cloud

Connecting to the Cloud offers greater flexibility, agility and new opportunities for innovation. It is no surprise that more than 90% of enterprises have adopted the Cloud in some form. Many applications from payroll to sophisticated product development use cloud-based applications.

Optimized connectivity ensures your data moves quickly and securely from your business to the Cloud and provides the capacity you need to handle your workload of basic and advanced functions.

One of the other major benefits of cloud computing is mobility. The Cloud gives you and your employees the flexibility to work from any location while monitoring the operations of your business effectively. With reliable internet connectivity, you can get real-time updates of all operations.

Considerations for Connectivity

You need to work with a trusted technology partner like iTelecom for your business’s technical support and guidance. The best answer for you may be DSL, cable, fiber, 4/5G or satellite. We are carrier-neutral, so we base our recommendations on which solutions best fit your needs and saves you the most money. We are the farmers planting and tending to your roots so your business grows.